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Card_Prod_Security_Rqrmts_FAQS_v1_1_March_2016.pdf
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Card_Prod_Security_Rqrmts_FAQs_v2_Nov_2021.pdf
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Content Changes
149 content changes. 42 administrative changes (dates, page numbers) hidden.
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Updates: New or questions modified for clarity are in red.
Q 1 February 2020 - How do I contact the Payment Brands with questions regarding the Card Production and Provisioning Security Requirements? A For information regarding the Security Requirements and any related payment brand program compliance information, contact the payment brand(s) of interest at:
• American Express: o Miguel.BesoMontaner1@aexp.com
• Discover: o DN_CARD_REQUEST@discover.com o riskmanagement@info.jcb.co.jp
• Mastercard: o GVCP-Helpdesk@mastercard.com o Canada/LAC/US: AVPAmericas@visa.com o AP: vendorcompliance@visa.com o CEMEA: pcicemea@visa.com o VE: VisaEuropeCardVendor@visa.com
Q 2 November 2021 - Individual payment brands may choose to issue waivers in regard to specific requirements. Should those waivers be taken into consideration for purposes of AOC and ROC reporting? A No. All non-compliance found during an assessment must be reflected in connection with AOC and ROC report findings on a card vendor. Waivers are part of individual payment brands compliance management programs and do not impact non-compliance reporting.
Q 1 February 2020 - How do I contact the Payment Brands with questions regarding the Card Production and Provisioning Security Requirements? A For information regarding the Security Requirements and any related payment brand program compliance information, contact the payment brand(s) of interest at:
• American Express: o Miguel.BesoMontaner1@aexp.com
• Discover: o DN_CARD_REQUEST@discover.com o riskmanagement@info.jcb.co.jp
• Mastercard: o GVCP-Helpdesk@mastercard.com o Canada/LAC/US: AVPAmericas@visa.com o AP: vendorcompliance@visa.com o CEMEA: pcicemea@visa.com o VE: VisaEuropeCardVendor@visa.com
Q 2 November 2021 - Individual payment brands may choose to issue waivers in regard to specific requirements. Should those waivers be taken into consideration for purposes of AOC and ROC reporting? A No. All non-compliance found during an assessment must be reflected in connection with AOC and ROC report findings on a card vendor. Waivers are part of individual payment brands compliance management programs and do not impact non-compliance reporting.
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Q 3 November 2021 - Are remote assessments permitted for Card Production and Provisioning assessments? A While onsite assessments continue to be the preferred method for PCI SSC assessments, the use of remote assessment methods may provide a suitable alternative in legitimate scenarios where an onsite assessment is not feasible. Prior to the engagement of the CPSA, entities must consult with the applicable payment brands’ VPA to confirm whether remote assessments are allowed and any requirements they may have around the submission of remote assessment reports. PCI SSC has developed a set of guidelines and procedures outlining the appropriate use of remote assessment methods when an onsite assessment is not feasible and where remote assessments are permitted by the compliance-accepting entity. The PCI SSC Remote Assessment Guidelines and Procedures can be found in the PCI SSC Document Library Remote Assessment (pcisecuritystandards.org). If remote assessment methods are used in place of …
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Q 5 October 2018 - Can a logbook be either manual or electronic? A As long as the required details, including capture of signatures are met, the logs may be either electronic or manual. Electronic logbooks require additional integrity controls such as digital signatures using hashes of the data that are signed.
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• Information security personnel
v. Identify an IT security manager (if not themselves) responsible for overseeing the vendor’s security environment.
a) The vendor must have a documented removable-media policy that includes laptops, mobile devices, and removable storage devices•e.g., USB devices, tapes and disks.
d) All removable media within the HSA or the cloud-based provisioning environment must be in the custody of an authorized individual, and that individual must not have the ability to decrypt any sensitive or confidential data contained on that media.
v. Identify an IT security manager (if not themselves) responsible for overseeing the vendor’s security environment.
a) The vendor must have a documented removable-media policy that includes laptops, mobile devices, and removable storage devices•e.g., USB devices, tapes and disks.
d) All removable media within the HSA or the cloud-based provisioning environment must be in the custody of an authorized individual, and that individual must not have the ability to decrypt any sensitive or confidential data contained on that media.
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The diagram must clearly define the boundaries of all networks
d) Document the flow of cardholder and cloud-based provisioning data within the environment from the receipt/generation to end of its lifecycle.
f) Systems and applications that make up the cloud-based provisioning network must be physically and logically segregated from other vendor networks and internet-connected networks. For example, in a traditional card vendor environment this could be a separate rack in a server room, or in a provisioning-only entity, housed in a separate room or cage in a data center. It cannot be in the same rack as other servers used for different purposes.
n) Have the capability to detect, isolate, and correct abnormal operations on cloud-based provisioning network systems and on cloud-based provisioning network endpoints on a real-time basis, 24/7.
Q 13 June 2016 - For a card vendor that performs both manufacturing and personalization activities, there will be pre-press activities in the high …
d) Document the flow of cardholder and cloud-based provisioning data within the environment from the receipt/generation to end of its lifecycle.
f) Systems and applications that make up the cloud-based provisioning network must be physically and logically segregated from other vendor networks and internet-connected networks. For example, in a traditional card vendor environment this could be a separate rack in a server room, or in a provisioning-only entity, housed in a separate room or cage in a data center. It cannot be in the same rack as other servers used for different purposes.
n) Have the capability to detect, isolate, and correct abnormal operations on cloud-based provisioning network systems and on cloud-based provisioning network endpoints on a real-time basis, 24/7.
Q 13 June 2016 - For a card vendor that performs both manufacturing and personalization activities, there will be pre-press activities in the high …
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a) Perform quarterly external network vulnerability scans using an Approved Scanning Vendor (ASV) approved by the Payment Card Industry Security Standards Council (PCI SSC).
Q 18 December 2017 - Quarterly external network vulnerability scans must be performed using a PCI SSC Approved Scanning Vendor (ASV). Can internal staff perform the analysis of the results and determine the severity of any vulnerabilities found? A No, a PCI SSC ASV has the proper background and experience to both perform the scan and the resulting analyses as specified in the ASV program guide. The remediation actions may be determined by the vendor, but the scoring and ranking, etc. must be done by the ASV.
Q 18 December 2017 - Quarterly external network vulnerability scans must be performed using a PCI SSC Approved Scanning Vendor (ASV). Can internal staff perform the analysis of the results and determine the severity of any vulnerabilities found? A No, a PCI SSC ASV has the proper background and experience to both perform the scan and the resulting analyses as specified in the ASV program guide. The remediation actions may be determined by the vendor, but the scoring and ranking, etc. must be done by the ASV.
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• Background check results
• Verification of aliases (when applicable)
• List of previous employers and referral follow-up results
• Social security number or appropriate national identification number
• Signed document confirming that the employee has read and understands the vendor’s security policies and procedures
• Fingerprints and results of search against national and regional criminal records
• Gathered as part of the hiring process and periodically thereafter:
• Record of any arrests or convictions, updated annually
• Annual credit checks
• Verification of aliases (when applicable)
• List of previous employers and referral follow-up results
• Social security number or appropriate national identification number
• Signed document confirming that the employee has read and understands the vendor’s security policies and procedures
• Fingerprints and results of search against national and regional criminal records
• Gathered as part of the hiring process and periodically thereafter:
• Record of any arrests or convictions, updated annually
• Annual credit checks
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a) Guards are not permitted to perform any of the functions normally associated with the production of card products or card components.
b) Guards must not have access to: o Employee records o Physical master keys that provide access to card production or provisioning areas o Audit logs o Any restricted areas where the vendor processes, stores, or delivers card products and card components.
c) Guards must be prevented from modifying or altering the internal settings on access system controls, intrusion alarm system, closed circuit television (CCTV).
Q 4 October 2020 - In the event of an emergency, e.g., medical, personnel who are designated as first responders (e.g., guards) may not have access to the HSA but may be required to enter the HSA to address the emergency. Can emergency use badges be used to enter the HSA if needed? A Personnel who are pre-designated by management as first responders should have their …
b) Guards must not have access to: o Employee records o Physical master keys that provide access to card production or provisioning areas o Audit logs o Any restricted areas where the vendor processes, stores, or delivers card products and card components.
c) Guards must be prevented from modifying or altering the internal settings on access system controls, intrusion alarm system, closed circuit television (CCTV).
Q 4 October 2020 - In the event of an emergency, e.g., medical, personnel who are designated as first responders (e.g., guards) may not have access to the HSA but may be required to enter the HSA to address the emergency. Can emergency use badges be used to enter the HSA if needed? A Personnel who are pre-designated by management as first responders should have their …
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a) Appropriate emergency procedures are followed, and prompt attention to reports of unauthorized access to the premises is received from law enforcement agents, and where necessary the VPA.
Q 5 May 2019 - Should guards report unauthorized access attempts to the VPA? A This requirement is under revision. A guard is expected to protect the building, company assets and staff by maintaining control of security systems, monitoring activities and responding to alarms such as unauthorized access attempts. If an unauthorized access attempt is detected internally or reported by law enforcement the guard must ensure emergency procedures are followed. The vendor must make an assessment of any unauthorized access attempt. Access attempts that are not accidental or testing must be reported to the VPA.
Q 5 May 2019 - Should guards report unauthorized access attempts to the VPA? A This requirement is under revision. A guard is expected to protect the building, company assets and staff by maintaining control of security systems, monitoring activities and responding to alarms such as unauthorized access attempts. If an unauthorized access attempt is detected internally or reported by law enforcement the guard must ensure emergency procedures are followed. The vendor must make an assessment of any unauthorized access attempt. Access attempts that are not accidental or testing must be reported to the VPA.
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a) Each visitor entering the facility must be issued with and must wear visibly on their person a security pass or ID badge that identifies them as a non-employee.
b) If the security pass or ID badge is disposable, the visitor’s name and date of entry to the facility and, if multi-day, the validity period must be clearly indicated on the front of the badge.
c) If the security pass or ID badge is the access-control type that enables a record to be kept of the visitor’s movement throughout the facility: o The visitor must be instructed on its proper use. o The vendor must program the visitor access badge or card to enable the tracking of movement of all visitors. It should be activated only for areas that the visitor is authorized to enter. o Visitors must use their access card in the card readers to the room into which they …
b) If the security pass or ID badge is disposable, the visitor’s name and date of entry to the facility and, if multi-day, the validity period must be clearly indicated on the front of the badge.
c) If the security pass or ID badge is the access-control type that enables a record to be kept of the visitor’s movement throughout the facility: o The visitor must be instructed on its proper use. o The vendor must program the visitor access badge or card to enable the tracking of movement of all visitors. It should be activated only for areas that the visitor is authorized to enter. o Visitors must use their access card in the card readers to the room into which they …
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• Agent’s role or responsibility
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a) Contact-alarm monitored
b) Locked or electronically controlled at all times
c) Reinforced, where applicable, to resist intrusion (e.g., steel or equivalent construction that meets local fire and safety codes)
d) Fitted with an access-control device (i.e., card reader or biometric) that automatically activates the locking mechanism
e) Fitted with a mantrap or interlocking configuration to prevent staff “piggybacking” or tailgating (excluding emergency exits)
Q 10 May 2017 - For a facility located in a shared building, is it accepted that the entrance to the facility be internal to the building? This means that employees will firstly enter the main building entrance used by multiple tenants and subsequently enter the facility entrance. The facility entrance has interlocked doors, card access, CCTV, etc. A Yes, the facility entrance may be internal to the building if the building is shared by multiple tenants. For security compliance, the internal facility entrance may function as the building entrance. The …
b) Locked or electronically controlled at all times
c) Reinforced, where applicable, to resist intrusion (e.g., steel or equivalent construction that meets local fire and safety codes)
d) Fitted with an access-control device (i.e., card reader or biometric) that automatically activates the locking mechanism
e) Fitted with a mantrap or interlocking configuration to prevent staff “piggybacking” or tailgating (excluding emergency exits)
Q 10 May 2017 - For a facility located in a shared building, is it accepted that the entrance to the facility be internal to the building? This means that employees will firstly enter the main building entrance used by multiple tenants and subsequently enter the facility entrance. The facility entrance has interlocked doors, card access, CCTV, etc. A Yes, the facility entrance may be internal to the building if the building is shared by multiple tenants. For security compliance, the internal facility entrance may function as the building entrance. The …
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Q 11 May 2017 - For a facility located in a shared building, is it required for the main building entrance to comply with the security requirements in section 3.1.2 Exterior Entrances and Exits. A No, the main building entrance that leads to multiple tenants does not need to comply with the requirements for exterior entrances and exists. Instead, the entrance to the building segment occupied by the card production vendor is considered the building entrance and must comply with the requirements defined for exterior entrances and exists.
• 16-gauge metal studs are used with 12inch (305mm) on center
• 0.75inch #9 steel mesh or 3/4inch #9 or 19mm #9
• Thickness 0.120 inches (3mm) 0.01-inch tolerance (0.5mm)
• 16-gauge metal studs are used with 12inch (305mm) on center
• 0.75inch #9 steel mesh or 3/4inch #9 or 19mm #9
• Thickness 0.120 inches (3mm) 0.01-inch tolerance (0.5mm)
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Q 14 May 2017 - Under what circumstances, if any, can DVRs be located in the HSA?
• Be protected from access by unauthorized personnel. For example, they are installed in:
1. The HSA server room under normal dual access control restricted to authorized personnel, and the DVR’s are installed in lockable racks only accessible by authorized staff, or
2. A dedicated HSA Security Equipment Room under dual access control
• Either not have network capability, or if present, policies and procedures must exist to prevent the enablement or usage of the network capability.
Q 15 January 2015 - Only card production-related activities shall take place within the HSA.
• Be protected from access by unauthorized personnel. For example, they are installed in:
1. The HSA server room under normal dual access control restricted to authorized personnel, and the DVR’s are installed in lockable racks only accessible by authorized staff, or
2. A dedicated HSA Security Equipment Room under dual access control
• Either not have network capability, or if present, policies and procedures must exist to prevent the enablement or usage of the network capability.
Q 15 January 2015 - Only card production-related activities shall take place within the HSA.
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a) Bullet-resistant (e.g., UL 752) glass or iron bars must protect all windows in HSAs.
Q 20 March 2017 - Does the requirement for bullet-resistant glass or iron bars to protect all windows in HSAs apply only to external windows of the HSA, or does it also apply to windows on internal walls? A This requirement is under revision. The requirement applies only to exterior windows that are part of the HSA perimeter.
Q 20 March 2017 - Does the requirement for bullet-resistant glass or iron bars to protect all windows in HSAs apply only to external windows of the HSA, or does it also apply to windows on internal walls? A This requirement is under revision. The requirement applies only to exterior windows that are part of the HSA perimeter.
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• Card Product and Component Destruction Room(s)
• PIN Mailer Production Room
• PIN Mailer Production Room
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Q 27 October 2014 - Are any of these options acceptable to implement in lieu of implementing the controls for separate rooms under this section such as:
• Glass doors without locks and a fully lit room
• Clear plastic flaps hanging from the door
• Glass doors without locks and a fully lit room
• Clear plastic flaps hanging from the door
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a) The pre-press process must be performed in a separate room within the HSA.
b) The pre-press room is where the vendor produces or stores film, plates, or electronic media.
Q 29 March 2015 - Can the following processes be performed in the rooms outside the high security areas:
• Design development (external graphical view) of a plastic card;
• Printing the plastic cards designs/rough copies with your company logo on a printer;
• Preparation of a file containing the plastic card design for output to CTP devices (not an output itself, but only the preparation) A Work that is purely design work does not need to occur in the HSA. But where the machinery is present that enables the production of the design, e.g., the plates or the printing of high-resolution images and any pre-production samples, it must be in the HSA.
3.3.5.5.b Systems and applications that make up the cloud-based provisioning network must be …
b) The pre-press room is where the vendor produces or stores film, plates, or electronic media.
Q 29 March 2015 - Can the following processes be performed in the rooms outside the high security areas:
• Design development (external graphical view) of a plastic card;
• Printing the plastic cards designs/rough copies with your company logo on a printer;
• Preparation of a file containing the plastic card design for output to CTP devices (not an output itself, but only the preparation) A Work that is purely design work does not need to occur in the HSA. But where the machinery is present that enables the production of the design, e.g., the plates or the printing of high-resolution images and any pre-production samples, it must be in the HSA.
3.3.5.5.b Systems and applications that make up the cloud-based provisioning network must be …
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3.3.5.6.b The following must be stored in the vault: o Cards awaiting personalization o Security components o Materials awaiting destruction o Samples and test cards prior to distribution and after return o Any card that is personalized with production data o If the facility is closed, personalized cards that will not be shipped within the same working day o Products awaiting return to the supplier
Q 35 February 2020 - How must test cards be protected? A There are generally two types of test cards and how they need to be protected depends on the type. The first type is a plain card (e.g., white plastic) or otherwise clearly identified as usable only for testing. These cards do not need to be protected. The other type closely resembles a card to be issued and may have a card design, brand marks, personalization data or security features. These cards need to be …
Q 35 February 2020 - How must test cards be protected? A There are generally two types of test cards and how they need to be protected depends on the type. The first type is a plain card (e.g., white plastic) or otherwise clearly identified as usable only for testing. These cards do not need to be protected. The other type closely resembles a card to be issued and may have a card design, brand marks, personalization data or security features. These cards need to be …
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Q 39 February 2017 - Does the use of alternate materials in lieu of reinforced concrete comply with the vault construction requirement? A Alternate materials other than reinforced concrete can be used if they meet the Underwriters Laboratories Class I Burglary Certification Standard for 30 minutes of penetration resistance. For example, expanded metal mesh may meet the criteria. In general, materials such as steel mesh are unlikely to meet this requirement. The vendor must provide evidence that the material has achieved certification to the UL 608 standard for penetration resistance. Fire resistance ratings are not relevant.
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Q 40 February 2017 - Can new technology such as advanced intrusion detection systems that provide early warnings of potential intrusion satisfy the 30-minute penetration resistance defined in the vault construction requirement? For example, systems that combine laser scan technology and enhanced CCTV? A Active monitoring systems provide notification that an intrusion may be in progress but do not restrict or delay access. The penetration resistance provided by concrete or other compliant construction materials provides a physical barrier that delays access to the vault and remains in effect should detection systems be compromised. Therefore, intrusion detection systems cannot be a substitute for the penetration resistance provided by the vault construction requirement.
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• Vaults existing prior to the March 2015 publication date that do not meet the requirement must comply with the following:
1. Any major renovation to the facility must include constructing the vault in accordance with the requirement. 2. Become compliant within five years from the publication of this FAQ. 3. Have and actively maintain a management action plan that demonstrates the intent to adhere with the latest version of the PCI Card Production and Provisioning Physical Security Requirements. This plan must be reassessed at least annually.
Q 42 August 2020 - Vaults must be constructed of reinforced concrete (minimum 15 centimeters or 6 inches) or at least meet the Underwriters Laboratories Class 1 Burglary Certification Standard (e.g., UL 608), which provides for at least 30 minutes of penetration resistance to tool and torch for all perimeter surfaces•i.e., vault doors, walls, floors and ceilings. Can materials certified to the European Standard EN …
1. Any major renovation to the facility must include constructing the vault in accordance with the requirement. 2. Become compliant within five years from the publication of this FAQ. 3. Have and actively maintain a management action plan that demonstrates the intent to adhere with the latest version of the PCI Card Production and Provisioning Physical Security Requirements. This plan must be reassessed at least annually.
Q 42 August 2020 - Vaults must be constructed of reinforced concrete (minimum 15 centimeters or 6 inches) or at least meet the Underwriters Laboratories Class 1 Burglary Certification Standard (e.g., UL 608), which provides for at least 30 minutes of penetration resistance to tool and torch for all perimeter surfaces•i.e., vault doors, walls, floors and ceilings. Can materials certified to the European Standard EN …
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e) The inner shipping/delivery area door must have access control installed to restrict access to authorized users and to record usage. The logging at a minimum must include each opening and closing of the door.
Q 43 December 2017 - Does this require the presence of a reader for ‘”in” access and a reader for “out” access i.e., either side of the door? A No, this is not intended as an access control mechanism. The requirement is intended to track each opening and closing of the door so that there is full control and traceability of the process.
a) Procedures must be documented and followed for managing identification (ID) badges.
b) The vendor must issue a photo identification (ID) badge to each employee.
c) The ID badge must not be imprinted with the company name or logo.
d) Access credentials (which may be the ID badge) must be programmed only for the access required based …
Q 43 December 2017 - Does this require the presence of a reader for ‘”in” access and a reader for “out” access i.e., either side of the door? A No, this is not intended as an access control mechanism. The requirement is intended to track each opening and closing of the door so that there is full control and traceability of the process.
a) Procedures must be documented and followed for managing identification (ID) badges.
b) The vendor must issue a photo identification (ID) badge to each employee.
c) The ID badge must not be imprinted with the company name or logo.
d) Access credentials (which may be the ID badge) must be programmed only for the access required based …
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Q 45 May 2018 - For multiple buildings within the same facility, a single central location for a badge access system can administer all buildings. What other conditions exist? A This requirement is under revision. Either a private or public network may be used. If a public network is used, a VPN as defined in the PCI Card Production and Provisioning
• Logical Security Requirements in conformance with the requirements stipulated in the Logical Security Requirements must be used. A private network is defined as a network established by an organization that uses a private IP address space. Private networks are commonly designed as local area networks. Private network access from public networks should be properly protected with the use of firewalls and routers. A public network is defined as a network established and operated by a third-party telecommunications provider for specific purpose of providing data transmission services for the public. …
• Logical Security Requirements in conformance with the requirements stipulated in the Logical Security Requirements must be used. A private network is defined as a network established by an organization that uses a private IP address space. Private networks are commonly designed as local area networks. Private network access from public networks should be properly protected with the use of firewalls and routers. A public network is defined as a network established and operated by a third-party telecommunications provider for specific purpose of providing data transmission services for the public. …
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• Number of mailers to be printed
• Number of mailers actually printed
• Wasted mailers that have been printed
• Number of mailers transferred to the mailing area/room
• Operator name and signature
• Name and signature of an individual other than the operator, who is responsible for verifying the count.
• Under dual control, and
• Number of mailers actually printed
• Wasted mailers that have been printed
• Number of mailers transferred to the mailing area/room
• Operator name and signature
• Name and signature of an individual other than the operator, who is responsible for verifying the count.
• Under dual control, and
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• Spoiled or waste card products
• Holographic materials
• Sample and test cards
• Holographic materials
• Sample and test cards
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• The vehicle is loaded using dual control and locked during transport
• Vehicle drivers do not have a key or access to contents
Q 58 October (update) 2018 - Under what conditions is card delivery by courier service acceptable? A This requirement is under revision. A courier service may be used to deliver personalized cards to the issuer, approved vendor or alternate authorized destination. An alternate location must be approved by the card’s issuer and VPA in writing. Courier delivery of un- personalized cards by courier service is high risk delivery option and therefore the number of cards that can be delivered in this manner is limited to 500 cards per package/day/issuer/destination. Effective immediately: No more than five packages per month for a given destination must occur. The 500 cards per day/package limit and associated destination qualifiers provide flexibility to accommodate issuer delivery needs. However, this flexibility should not be viewed …
• Vehicle drivers do not have a key or access to contents
Q 58 October (update) 2018 - Under what conditions is card delivery by courier service acceptable? A This requirement is under revision. A courier service may be used to deliver personalized cards to the issuer, approved vendor or alternate authorized destination. An alternate location must be approved by the card’s issuer and VPA in writing. Courier delivery of un- personalized cards by courier service is high risk delivery option and therefore the number of cards that can be delivered in this manner is limited to 500 cards per package/day/issuer/destination. Effective immediately: No more than five packages per month for a given destination must occur. The 500 cards per day/package limit and associated destination qualifiers provide flexibility to accommodate issuer delivery needs. However, this flexibility should not be viewed …
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a) Personalized cards must be placed in envelopes that are nondescript (e.g., envelopes must not contain any brand marks) and the same size and color as other envelopes with which they may be presorted or delivered to the postal service.
b) After applying postage and sealing, the envelopes must be counted under dual control and placed in locked or sealed containers or bags.
c) A receipt of delivery must be signed by a representative of the receiving organization, and a signed copy of the receipt must be retained by the vendor.
Q 60 February (update) 2020 - Does the statement “(…envelopes must not contain any brand marks)…” refer to Bank Logos or Payment Brand Logos? A This requirement is under revision. There must be no visual or implied indication there is a card inside. The envelopes may utilize similar marking as all other issuer and/or co-brand communications. Envelopes, whether conveyed by courier or …
b) After applying postage and sealing, the envelopes must be counted under dual control and placed in locked or sealed containers or bags.
c) A receipt of delivery must be signed by a representative of the receiving organization, and a signed copy of the receipt must be retained by the vendor.
Q 60 February (update) 2020 - Does the statement “(…envelopes must not contain any brand marks)…” refer to Bank Logos or Payment Brand Logos? A This requirement is under revision. There must be no visual or implied indication there is a card inside. The envelopes may utilize similar marking as all other issuer and/or co-brand communications. Envelopes, whether conveyed by courier or …
Modified
p. 1
Payment Card Industry (PCI) Card Production Security Requirements Technical FAQs for use with Version 1.1
Payment Card Industry (PCI) Card Production and Provisioning Security Requirements Technical FAQs for use with Version 2.0
Modified
p. 3 → 5
Q 1 October 2014 - If a Chip Card manufacturer sets up a remote personalization service within an Issuer, is the Issuer facility required to be PCI Card Production compliant? A If a third party (vendor) sets up and operates a personalization service inside an issuer's premises then the issuer facility is required to be approved. If the service is operated by the issuer so that only the issuer has access to card stocks, cardholder data and keys then it …
Q 4 October 2014 - If a Chip Card manufacturer sets up a remote personalization service within an Issuer, is the Issuer facility required to be PCI Card Production compliant? A If a third party (vendor) sets up and operates a personalization service inside an issuer's premises, then the issuer facility is required to be approved. If the service is operated by the issuer so that only the issuer has access to card stocks, cardholder data and keys then it …
Modified
p. 4 → 6
• Assignment of security duties 2.1 Information Security Personnel
Modified
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a) The vendor must designate, in writing, a senior manager with adequate security knowledge to be responsible for the vendor’s Information Security Management. These requirements refer to this person as the “Chief Information Security Officer” (“CISO”).
a) The vendor must designate, in writing, a senior manager with adequate security knowledge to be responsible for the vendor’s Information Security Management and security of the cloud-based provisioning platform. These requirements refer to this person as the “Chief Information Security Officer” (“CISO”).
Modified
p. 4 → 6
Q 2 November 2015 - The CISO must be an employee of the company. In the event the CISO is not available, there must be a designated back-up person who is qualified and empowered to act upon critical security events. Must the designated CISO back-up also be an employee? A Yes. Section 3
• Security Policy and Responsibilities No FAQ in this section
• Reserved for future use.
• Security Policy and Responsibilities No FAQ in this section
• Reserved for future use.
Q 6 November 2015 - The CISO must be an employee of the company. In the event the CISO is not available, there must be a designated back-up person who is qualified and empowered to act upon critical security events. Must the designated CISO back-up also be an employee? A Yes. Section 3
• Security Policy and Responsibilities No FAQ in this section
• Reserved for future use.
• Security Policy and Responsibilities No FAQ in this section
• Reserved for future use.
Modified
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Section 4
• Data Security 4.1.2 Confidential Data Confidential data is data restricted to authorized individuals. This includes cardholder data and the keys used to encrypt cardholder data. These are confidential data and must be managed in accordance with Section 9 of this document, “Key Management: Confidential Data.”
• Data Security 4.1.2 Confidential Data Confidential data is data restricted to authorized individuals. This includes cardholder data and the keys used to encrypt cardholder data. These are confidential data and must be managed in accordance with Section 9 of this document, “Key Management: Confidential Data.”
Section 4
• Data Security 4.1.2 Confidential Data Confidential data is considered as any information that might provide the vendor with a competitive advantage or could cause business harm or legal exposure if the information is used or disclosed without restriction. Confidential data is data restricted to authorized individuals. This includes cardholder data and the keys used to encrypt cardholder data. These are confidential data and must be managed in accordance with Section 9 of this document, “Key Management: Confidential Data.”
• Data Security 4.1.2 Confidential Data Confidential data is considered as any information that might provide the vendor with a competitive advantage or could cause business harm or legal exposure if the information is used or disclosed without restriction. Confidential data is data restricted to authorized individuals. This includes cardholder data and the keys used to encrypt cardholder data. These are confidential data and must be managed in accordance with Section 9 of this document, “Key Management: Confidential Data.”
Modified
p. 5 → 7
Q 3 December 2013
• Confidential data is defined to include PAN, expiry date, service code, and cardholder name. Does this apply to all these data elements individually or in any combination? A The PAN must always be considered confidential, and the other three data elements are considered confidential if stored or otherwise available in conjunction with the PAN.
• Confidential data is defined to include PAN, expiry date, service code, and cardholder name. Does this apply to all these data elements individually or in any combination? A The PAN must always be considered confidential, and the other three data elements are considered confidential if stored or otherwise available in conjunction with the PAN.
Q 7 December 2013
• Confidential data is defined to include PAN, expiry date, service code, and cardholder name. Does this apply to all these data elements individually or in any combination? A The PAN must always be considered confidential, and the other three data elements are considered confidential if stored or otherwise available in conjunction with the PAN.
• Confidential data is defined to include PAN, expiry date, service code, and cardholder name. Does this apply to all these data elements individually or in any combination? A The PAN must always be considered confidential, and the other three data elements are considered confidential if stored or otherwise available in conjunction with the PAN.
Modified
p. 5 → 7
d) The vendor must only decrypt or translate cardholder data on the data-preparation or personalization network and not while it is on an Internet or public facing network.
d) The vendor must only decrypt or translate cardholder data on the data-preparation or personalization or cloud-based provisioning network and not while it is on an Internet or public facing network.
Modified
p. 5 → 7
Q 4 October 2014 - Does transmission include the file movement between the systems on the data-preparation or personalization or does it apply only to data that is transmitted between organizational entities over a public network? A If the data is going from one system or server to another then it is being transmitted and must be encrypted. It does not matter if the networks are not internet or public facing. The intention is that data is in clear only …
Q 8 October 2014 - Does transmission include the file movement between the systems on the data-preparation or personalization or does it apply only to data that is transmitted between organizational entities over a public network? A If the data is going from one system or server to another then it is being transmitted and must be encrypted. It does not matter if the networks are not internet or public facing. The intention is that data is in clear only …
Removed
p. 6
c) All removable media within the HSA must be in the custody of an authorized individual.
Modified
p. 6 → 8
b) All removable media (e.g., USB devices, tapes, disks) within the HSA must be clearly labeled with a unique identifier and the data classification.
Modified
p. 6 → 8
c) All removable media must be securely stored, controlled, and tracked.
Modified
p. 6 → 8
e) A log must be maintained when media is removed from or returned to its storage location, or transferred to the custody of another individual. The log must contain:
Modified
p. 6 → 8
f) Transfers of custody between two individuals must be authorized and logged.
Modified
p. 6 → 8
g) Transfer of removable media to and from the HSA must be authorized and logged.
Modified
p. 6 → 8
h) Physically destroy any media holding secret or confidential data when it is not possible to delete the data so that it is no longer recoverable.
Modified
p. 6 → 8
Q 5 November 2015 - Removable media is subject to a number of restrictions as defined in requirement 4.6. Are hard drives in desktops, servers and storage area networks (SANs) considered removable media? A No, internal hard drives are not considered removable media. Removable electronic media is media that stores digitized data and which can be easily removed and/or transported from one computer system to another. Examples of removable electronic media include CD-ROM, DVD-ROM, USB flash drives and external/portable hard …
Q 9 November 2015 - Removable media is subject to a number of restrictions as defined in requirement 4.6. Are hard drives in desktops, servers and storage area networks (SANs) considered removable media? A No, internal hard drives are not considered removable media. Removable electronic media is media that stores digitized data, and which can be easily removed and/or transported from one computer system to another. Examples of removable electronic media include CD-ROM, DVD-ROM, USB flash drives and external/portable hard …
Removed
p. 7
f) Be able to immediately assess the impact if any of their critical nodes are compromised.
h) Control at all times the physical connection points leading into the personalization network.
h) Control at all times the physical connection points leading into the personalization network.
Modified
p. 7 → 9
e) Ensure that the personalization and data-preparation systems are on dedicated network(s) independent of the back office (e.g., accounting, human resources, etc.) and Internet-connected networks. A virtual LAN (VLAN) is not considered a separate network.
Modified
p. 7 → 9
g) Put controls in place to restrict, prevent, and detect unauthorized access to the cloud-based and personalization networks. Access from within the high security area to anything other than the personalization or cloud-based networks must be “read-only.” h) Be able to immediately assess the impact if any of their critical nodes are compromised.
Modified
p. 7 → 9
i) Have controls in place to restrict “write” permission to any system external to the personalization network to only pre-approved functions that have been authorized by the VPA, except for systems in the dedicated DMZ. These write functions must not transmit cardholder data if this involves direct write from the system containing the information.
Modified
p. 7 → 9
j) Control at all times the physical connection points leading into the personalization network and cloud- based provisioning network. k) Prevent data from being tampered with or monitored by protecting the network cabling associated with personalization-data movement.
Modified
p. 7 → 9
l) Transfer required issuer data and keys into the personalization network or the cloud-based provisioning network via a defined and documented process.
Modified
p. 7 → 9
m) Ensure a process is in place for updates and patches and identification of their criticality, as detailed in Section 6.3.
Modified
p. 7 → 10
Q 6 October 2014 - Access from within the high security area to anything other than the personalization network must be read-only. If the data preparation network is also in the high security area, can the personalization network write to the data preparation network? A Yes, if they are separate networks then generally the data preparation network will deposit files for production on the personalization network or the personalization network will read them from the data preparation network. It’s not …
Q 10 October 2014 - Access from within the high security area to anything other than the personalization network must be read-only. If the data preparation network is also in the high security area, can the personalization network write to the data preparation network? A Yes, if they are separate networks then generally the data preparation network will deposit files for production on the personalization network or the personalization network will read them from the data preparation network. It’s not …
Modified
p. 8 → 10
Q 7 October 2014 - Controls must be in place to restrict write permission to any system external to the personalization network to only pre-approved functions that have been authorized by the VPA and these write functions must not transmit cardholder data. If the data preparation and personalization networks are separate, can the data preparation network have write permissions to a corporate network? A No, the data preparation network must meet the same requirements as the personalization network, data preparation …
Q 11 October 2014 - Controls must be in place to restrict write permission to any system external to the personalization network to only pre-approved functions that have been authorized by the VPA and these write functions must not transmit cardholder data. If the data preparation and personalization networks are separate, can the data preparation network have write permissions to a corporate network? A No, the data preparation network must meet the same requirements as the personalization network, data preparation …
Modified
p. 8 → 10
Q 8 October 2014 - Inventory and order systems may reside in the HSA on the data preparation and personalization networks. Corporate users may require access to the inventory and order detail updates performed on those systems. However, logical access from outside the HSA to these networks is not allowed, and access from within the HSA to anything other than the personalization network must be read-only How can the corporate users obtain access to this information? A The information needs …
Q 12 October 2014 - Inventory and order systems may reside in the HSA on the data preparation and personalization networks. Corporate users may require access to the inventory and order detail updates performed on those systems. However, logical access from outside the HSA to these networks is not allowed, and access from within the HSA to anything other than the personalization network must be read-only How can the corporate users obtain access to this information? A The information needs …
Modified
p. 9 → 11
e) Utilize physically separate firewalls for the aforementioned.
Modified
p. 9 → 11
g) Implement appropriate operating-system controls on firewalls.
Modified
p. 9 → 11
h) Review firewall rule sets and validate supporting business justification either:
Modified
p. 9 → 11
i) Restrict physical and logical access to firewalls to only those designated personnel who are authorized to perform firewall or router administration activities.
Modified
p. 9 → 11
j) Ensure the firewall rule set is such that any server only requiring inbound connections (for example, web servers) is prohibited from making outbound connections and vice versa.
Modified
p. 9 → 11
k) Ensure that only authorized individuals can perform firewall administration.
Modified
p. 9 → 11
l) Run firewalls on dedicated hardware. All non-firewall-related software such as compilers, editors, and communication software must be deleted or disabled.
Modified
p. 9 → 11
m) Implement daily, automated analysis reports to monitor firewall activity.
Modified
p. 9 → 11
n) Use unique administrator passwords for firewalls used by the personalization system and those passwords used for other network devices in the facility.
Modified
p. 9 → 11
o) Implement mechanisms to protect firewall system logs from tampering, and procedures to check the system integrity monthly.
Modified
p. 9 → 12
Q 9 February 2016 - Can a card personalization vendor outsource their card production firewall and router administrative support functions to a third party company? A Yes, but the third party administration needs to be included in the card vendor’s compliance administration. This includes not just the VPN, but how changes are requested and how the vendor validates that the correct changes, and only those changes, have been made. The remote access site is subject to the compliance validation process …
Q 15 February 2016 - Can a card personalization vendor outsource their card production firewall and router administrative support functions to a third-party company? A Yes, but the third-party administration needs to be included in the card vendor’s compliance administration. This includes not just the VPN, but how changes are requested and how the vendor validates that the correct changes, and only those changes, have been made. The remote access site is subject to the compliance validation process as designated …
Modified
p. 10 → 12
Q 10 December 2013
• Section 5.6.2 stipulates criteria that VPNs must meet. Under what circumstances does this criteria apply, and is there differentiation between mobile VPNs and site-to-site VPNs? A The VPN requirements are part of the Remote Access requirements in Section 5.6. Therefore, they apply to the remote administration of networks and system components that comprise the HSA and do not apply to VPNs that are used for other purposes. For example, the VPN requirements apply to administration of …
• Section 5.6.2 stipulates criteria that VPNs must meet. Under what circumstances does this criteria apply, and is there differentiation between mobile VPNs and site-to-site VPNs? A The VPN requirements are part of the Remote Access requirements in Section 5.6. Therefore, they apply to the remote administration of networks and system components that comprise the HSA and do not apply to VPNs that are used for other purposes. For example, the VPN requirements apply to administration of …
Q 16 December 2013
• Section 5.6.2 stipulates criteria that VPNs must meet. Under what circumstances does this criteria apply, and is there differentiation between mobile VPNs and site-to-site VPNs? A The VPN requirements are part of the Remote Access requirements in Section 5.6. Therefore, they apply to the remote administration of networks and system components that comprise the HSA and do not apply to VPNs that are used for other purposes. For example, the VPN requirements apply to administration of …
• Section 5.6.2 stipulates criteria that VPNs must meet. Under what circumstances does this criteria apply, and is there differentiation between mobile VPNs and site-to-site VPNs? A The VPN requirements are part of the Remote Access requirements in Section 5.6. Therefore, they apply to the remote administration of networks and system components that comprise the HSA and do not apply to VPNs that are used for other purposes. For example, the VPN requirements apply to administration of …
Modified
p. 10 → 12
Q 11 July 2013
• Remote access is permitted only for administration of the network or system components and is not permitted to any system where clear-text cardholder data is being processed. If system administration is handled remotely by the card vendor or outsourced to a third party, are they still subject to the criteria defined within the Remote Access Section? A Yes, administration of the network and system components is a critical activity that requires a secure environment that complies …
• Remote access is permitted only for administration of the network or system components and is not permitted to any system where clear-text cardholder data is being processed. If system administration is handled remotely by the card vendor or outsourced to a third party, are they still subject to the criteria defined within the Remote Access Section? A Yes, administration of the network and system components is a critical activity that requires a secure environment that complies …
Q 17 July 2013
• Remote access is permitted only for administration of the network or system components and is not permitted to any system where clear-text cardholder data is being processed. If system administration is handled remotely by the card vendor or outsourced to a third party, are they still subject to the criteria defined within the Remote Access Section? A Yes, administration of the network and system components is a critical activity that requires a secure environment that complies …
• Remote access is permitted only for administration of the network or system components and is not permitted to any system where clear-text cardholder data is being processed. If system administration is handled remotely by the card vendor or outsourced to a third party, are they still subject to the criteria defined within the Remote Access Section? A Yes, administration of the network and system components is a critical activity that requires a secure environment that complies …
Modified
p. 11 → 13
Q 12 March 2016 - How must the internal penetration test be conducted? A The internal penetration test must be performed using the criteria defined in this requirement. Additionally, testing must occur in accordance with DSS requirement 11 with the exception that the coverage must be all HSA systems and the personalization network. The internal penetration test must not require any rule changes to conduct and must originate from systems within the HSA.
Q 19 March 2016 - How must the internal penetration test be conducted? A The internal penetration test must be performed using the criteria defined in this requirement. Additionally, testing must occur in accordance with DSS requirement 11 with the exception that the coverage must be all HSA systems and the personalization network. The internal penetration test must not require any rule changes to conduct and must originate from systems within the HSA.
Modified
p. 11 → 13
Section 6
• System Security 6.1 General Requirements6.1.f The vendor must ensure that virtual systems do not span different network domains.
• System Security 6.1 General Requirements
Section 6
• System Security 6.1 General Requirements 6.1.g The vendor must ensure that virtual systems do not span different network domains.
• System Security 6.1 General Requirements 6.1.g The vendor must ensure that virtual systems do not span different network domains.
Modified
p. 11 → 13
Q 13 December 2013
• For purposes of this requirement, how are network domains defined for what is allowed or not allowed? A In a virtualized environment, activities involving data preparation and personalization can use the same equipment. However, you cannot use the same equipment for systems in the DMZ and data-preparation or personalization area. This is because data preparation and personalization must occur within the HSA, whereas other activities must occur outside the HSA.
• For purposes of this requirement, how are network domains defined for what is allowed or not allowed? A In a virtualized environment, activities involving data preparation and personalization can use the same equipment. However, you cannot use the same equipment for systems in the DMZ and data-preparation or personalization area. This is because data preparation and personalization must occur within the HSA, whereas other activities must occur outside the HSA.
Q 20 December 2013
• For purposes of this requirement, how are network domains defined for what is allowed or not allowed? A In a virtualized environment, activities involving data preparation and personalization can use the same equipment. However, you cannot use the same equipment for systems in the DMZ and data-preparation or personalization area. This is because data preparation and personalization must occur within the HSA, whereas other activities must occur outside the HSA.
• For purposes of this requirement, how are network domains defined for what is allowed or not allowed? A In a virtualized environment, activities involving data preparation and personalization can use the same equipment. However, you cannot use the same equipment for systems in the DMZ and data-preparation or personalization area. This is because data preparation and personalization must occur within the HSA, whereas other activities must occur outside the HSA.
Modified
p. 12 → 13
Q 14 December 2013
• Some systems are not capable of expiring passwords within 24 hours as required by 7.2.2.c. What alternatives are available? A If a system cannot expire initial passwords that are not used within 24 hours of distribution, then the passwords must not be issued more than 24 hours before expected use. If 24 hours elapses without use, they must be manually expired within that 24-hour period.
• Some systems are not capable of expiring passwords within 24 hours as required by 7.2.2.c. What alternatives are available? A If a system cannot expire initial passwords that are not used within 24 hours of distribution, then the passwords must not be issued more than 24 hours before expected use. If 24 hours elapses without use, they must be manually expired within that 24-hour period.
Q 21 December 2013
• Some systems are not capable of expiring passwords within 24 hours as required by 7.2.2.c. What alternatives are available? A If a system cannot expire initial passwords that are not used within 24 hours of distribution, then the passwords must not be issued more than 24 hours before expected use. If 24 hours elapses without use, they must be manually expired within that 24-hour period.
• Some systems are not capable of expiring passwords within 24 hours as required by 7.2.2.c. What alternatives are available? A If a system cannot expire initial passwords that are not used within 24 hours of distribution, then the passwords must not be issued more than 24 hours before expected use. If 24 hours elapses without use, they must be manually expired within that 24-hour period.
Modified
p. 12 → 14
Q 15 July 2015: The vendor must define procedures for the transfer of key-management roles between individuals. Does "roles" mean custodian A holder versus a custodian B holder? A No. This is not intended for transfer of roles between existing custodians if it results in a custodian collectively having access to sufficient key components or shares of a secret or private key to reconstruct a cryptographic key. For example, in an m-of-n scheme (which must use a recognized secret-sharing scheme …
Q 22 July 2015 - The vendor must define procedures for the transfer of key-management roles between individuals. Does "roles" mean custodian A holder versus a custodian B holder? A No. This is not intended for transfer of roles between existing custodians if it results in a custodian collectively having access to sufficient key components or shares of a secret or private key to reconstruct a cryptographic key. For example, in an m-of-n scheme (which must use a recognized secret-sharing …
Modified
p. 13 → 14
Q 16 December 2013
• Are there any alternatives to meet this requirement for when the authorized custodian is unavailable? Yes, if the primary custodian is unavailable, a pre-designated and authorized backup custodian can receive the package. Alternatively, drop boxes can be used for the courier to leave the package in a locked container that is only accessible by the primary and backup custodians.
• Are there any alternatives to meet this requirement for when the authorized custodian is unavailable? Yes, if the primary custodian is unavailable, a pre-designated and authorized backup custodian can receive the package. Alternatively, drop boxes can be used for the courier to leave the package in a locked container that is only accessible by the primary and backup custodians.
Q 23 December 2013
• Are there any alternatives to meet this requirement for when the authorized custodian is unavailable? Yes, if the primary custodian is unavailable, a pre-designated and authorized backup custodian can receive the package. Alternatively, drop boxes can be used for the courier to leave the package in a locked container that is only accessible by the primary and backup custodians.
• Are there any alternatives to meet this requirement for when the authorized custodian is unavailable? Yes, if the primary custodian is unavailable, a pre-designated and authorized backup custodian can receive the package. Alternatively, drop boxes can be used for the courier to leave the package in a locked container that is only accessible by the primary and backup custodians.
Modified
p. 13 → 15
iv. Serial number of envelope
iv. Serial number of envelope (in/out)
Modified
p. 13 → 15
Q 17 October 2014 - What specifically is the requirement regarding the signature of a custodian being placed on the access logs? Does it require the full name (first and last) or can the signature be first initial and last name or only be the initials of the custodians? A Signatures must be sufficient to identify each custodian. Full names or initials or any combination are acceptable as long as it can be positively affirmed who provided the signature.
Q 24 October 2014 - What specifically is the requirement regarding the signature of a custodian being placed on the access logs? Does it require the full name (first and last) or can the signature be first initial and last name or only be the initials of the custodians? A Signatures must be sufficient to identify each custodian. Full names or initials or any combination are acceptable as long as it can be positively affirmed who provided the signature.
Modified
p. 14 → 15
Q 18 July 2014
•Can vendor and issuer keys exist at another site, such as for subcontracted card production activities, or for disaster recovery purposes? A Copies of keys at another site (e.g. Issuer keys or personalization keys) may exist if there is a contract with that site e.g., if they are subcontracting the personalization activity to that site. This subcontracting needs the written permission of the issuer(s) impacted. For disaster recovery purposes, the same conditions apply. There must be a …
•Can vendor and issuer keys exist at another site, such as for subcontracted card production activities, or for disaster recovery purposes? A Copies of keys at another site (e.g. Issuer keys or personalization keys) may exist if there is a contract with that site e.g., if they are subcontracting the personalization activity to that site. This subcontracting needs the written permission of the issuer(s) impacted. For disaster recovery purposes, the same conditions apply. There must be a …
Q 25 July 2014
•Can vendor and issuer keys exist at another site, such as for subcontracted card production activities, or for disaster recovery purposes? A Copies of keys at another site (e.g. Issuer keys or personalization keys) may exist if there is a contract with that site e.g., if they are subcontracting the personalization activity to that site. This subcontracting needs the written permission of the issuer(s) impacted. For disaster recovery purposes, the same conditions apply. There must be a …
•Can vendor and issuer keys exist at another site, such as for subcontracted card production activities, or for disaster recovery purposes? A Copies of keys at another site (e.g. Issuer keys or personalization keys) may exist if there is a contract with that site e.g., if they are subcontracting the personalization activity to that site. This subcontracting needs the written permission of the issuer(s) impacted. For disaster recovery purposes, the same conditions apply. There must be a …
Modified
p. 14 → 15
Q 19 July 2013
• Can the same transport keys be used between the card vendor and separate locations of another organization? A No, each location would constitute a separate key zone and therefore different transport keys must be used. The same is true for a card vendor with multiple locations communicating to one or more locations of another organizational entity.
• Can the same transport keys be used between the card vendor and separate locations of another organization? A No, each location would constitute a separate key zone and therefore different transport keys must be used. The same is true for a card vendor with multiple locations communicating to one or more locations of another organizational entity.
Q 26 July 2013
• Can the same transport keys be used between the card vendor and separate locations of another organization? A No, each location would constitute a separate key zone and therefore different transport keys must be used. The same is true for a card vendor with multiple locations communicating to one or more locations of another organizational entity.
• Can the same transport keys be used between the card vendor and separate locations of another organization? A No, each location would constitute a separate key zone and therefore different transport keys must be used. The same is true for a card vendor with multiple locations communicating to one or more locations of another organizational entity.
Modified
p. 14 → 16
Q 20 December 2013
• Does 8.9.g apply to all IC keys? A No, it does not apply to manufacturer or founder keys. It does apply to other keys such as those used for pre-personalization.
• Does 8.9.g apply to all IC keys? A No, it does not apply to manufacturer or founder keys. It does apply to other keys such as those used for pre-personalization.
Q 27 December 2013
• Does 8.9.g apply to all IC keys? A No, it does not apply to manufacturer or founder keys. It does apply to other keys such as those used for pre-personalization.
• Does 8.9.g apply to all IC keys? A No, it does not apply to manufacturer or founder keys. It does apply to other keys such as those used for pre-personalization.
Modified
p. 15 → 16
Q 21 July 2014
• Does the HSM FIPS/PCI certification include customization of native HSM firmware if the FIPS/PCI mode is not impacted? A If firmware is modified it impacts the approval. However, HSMs may allow customers or integrators to install additional applications where the vendor can show that by permitting this:
• Does the HSM FIPS/PCI certification include customization of native HSM firmware if the FIPS/PCI mode is not impacted? A If firmware is modified it impacts the approval. However, HSMs may allow customers or integrators to install additional applications where the vendor can show that by permitting this:
Q 28 July 2014
• Does the HSM FIPS/PCI certification include customization of native HSM firmware if the FIPS/PCI mode is not impacted? A If firmware is modified it impacts the approval. However, HSMs may allow customers or integrators to install additional applications where the vendor can show that by permitting this:
• Does the HSM FIPS/PCI certification include customization of native HSM firmware if the FIPS/PCI mode is not impacted? A If firmware is modified it impacts the approval. However, HSMs may allow customers or integrators to install additional applications where the vendor can show that by permitting this:
Modified
p. 15 → 16
• It cannot adversely affect the security features of the product that are relevant to the PCI HSM certification.
Modified
p. 15 → 16
• It cannot modify any of the cryptographic functionality of the HSM or introduce new primitive cryptographic functionality.
Modified
p. 15 → 16
• The application is strongly authenticated to the HSM by digital signature.
Modified
p. 15 → 16
• The application does not have access to sensitive keys.
Removed
p. 16
Background check results Verification of aliases (when applicable) List of previous employers and referral follow-up results Education history Social security number or appropriate national identification number Signed document confirming that the employee has read and understands the vendor’s security policies and procedures Fingerprints and results of search against national and regional criminal records Gathered as part of the hiring process and periodically thereafter:
Modified
p. 16 → 17
• Gathered as part of the hiring process:
Modified
p. 16 → 17
• Current photograph, updated at least every three years
Modified
p. 17 → 18
Q 3 August 2015: Does the card vendor have to use fingerprints to conduct a search against criminal records as part of the background check process? A A criminal background search must be conducted. That search may use fingerprints or any other method or means of identification. If fingerprints are not used (e.g., it is not legally permissible) for this purpose, they do not need to be collected or retained.
Q 3 August 2015 - Does the card vendor have to use fingerprints to conduct a search against criminal records as part of the background check process? A A criminal background search must be conducted. That search may use fingerprints or any other method or means of identification. If fingerprints are not used (e.g., it is not legally permissible) for this purpose, they do not need to be collected or retained.
Modified
p. 17 → 19
Q 4 December 2013
• Requirement 2.4.1 states that all third-party service providers (for example, suppliers, repair and maintenance staff, and any other external service providers) must meet the same requirements as employees of the card vendor who have access to card products, components, and the high security area (HSA). This includes pre-employment testing, screening, training, termination checks, etc. Does the card vendor have to directly conduct these reviews? A No. The intent of this objective is to ensure that service …
• Requirement 2.4.1 states that all third-party service providers (for example, suppliers, repair and maintenance staff, and any other external service providers) must meet the same requirements as employees of the card vendor who have access to card products, components, and the high security area (HSA). This includes pre-employment testing, screening, training, termination checks, etc. Does the card vendor have to directly conduct these reviews? A No. The intent of this objective is to ensure that service …
Q 7 December 2013
• Requirement 2.4.1 states that all third-party service providers (for example, suppliers, repair and maintenance staff, and any other external service providers) must meet the same requirements as employees of the card vendor who have access to card products, components, and the high security area (HSA). This includes pre-employment testing, screening, training, termination checks, etc. Does the card vendor have to directly conduct these reviews? A No. The intent of this objective is to ensure that service …
• Requirement 2.4.1 states that all third-party service providers (for example, suppliers, repair and maintenance staff, and any other external service providers) must meet the same requirements as employees of the card vendor who have access to card products, components, and the high security area (HSA). This includes pre-employment testing, screening, training, termination checks, etc. Does the card vendor have to directly conduct these reviews? A No. The intent of this objective is to ensure that service …
Modified
p. 17 → 20
• Agent’s name, address, and telephone numbers
Modified
p. 17 → 20
Q 5 July 2014
• In the context of this requirement, what are card-related activities and what activities are allowed for agents or third parties? A Card related activities such as sales and marketing activities are allowed. Agents and third parties must never produce, own or handle cards.
• In the context of this requirement, what are card-related activities and what activities are allowed for agents or third parties? A Card related activities such as sales and marketing activities are allowed. Agents and third parties must never produce, own or handle cards.
Q 8 July 2014
• In the context of this requirement, what are card-related activities and what activities are allowed for agents or third parties? A Card related activities such as sales and marketing activities are allowed. Agents and third parties must never produce, own or handle cards.
• In the context of this requirement, what are card-related activities and what activities are allowed for agents or third parties? A Card related activities such as sales and marketing activities are allowed. Agents and third parties must never produce, own or handle cards.
Modified
p. 18 → 20
Section 3
• Premises 3.1 External Structure 3.1.1 External Construction3.1.1.a The vendor must prevent unauthorized access to buildings, building areas, or structures containing technical machinery or equipment such as the heating system generator, auxiliary power supply, and air conditioning.
• Premises 3.1 External Structure 3.1.1 External Construction
Section 3
• Premises 3.1 External Structure 3.1.1 External Construction 3.1.1.b The vendor must prevent unauthorized access to buildings, building areas, or structures containing technical machinery or equipment such as the heating system generator, auxiliary power supply, and air conditioning.
• Premises 3.1 External Structure 3.1.1 External Construction 3.1.1.b The vendor must prevent unauthorized access to buildings, building areas, or structures containing technical machinery or equipment such as the heating system generator, auxiliary power supply, and air conditioning.
Modified
p. 18 → 20
Q 6 October 2014 - If a facility has a fence around the whole property, is a separate fence still required around the technical machinery? A Yes, separate access controls are still required. There will be many people who will have access beyond the fence (everyone entering the facility) but who will not be authorized to access the machinery nor do they need to have access to the technical machinery. In general, technical machinery is not protected by a fence …
Q 9 October 2014 - If a facility has a fence around the whole property, is a separate fence still required around the technical machinery? A Yes, separate access controls are still required. There will be many people who will have access beyond the fence (everyone entering the facility) but who will not be authorized to access the machinery, nor do they need to have access to the technical machinery. In general, technical machinery is not protected by a fence …
Modified
p. 18 → 21
Q 7 December 2015: If a card vendor is using a hosted or other type of shared facility, there may be a combination of real external concrete walls of the building and walls inside the facility that would be considered ‘external’ to the card vendor, or only interior perimeter walls. For interior walls that form the ‘exterior’ for the card vendor, it may not be feasible to use pre-cast or masonry block material for the construction due to legal, safety …
Q 12 December 2015 - If a card vendor is using a hosted or other type of shared facility, there may be a combination of real external concrete walls of the building and walls inside the facility that would be considered ‘external’ to the card vendor, or only interior perimeter walls. For interior walls that form the ‘exterior’ for the card vendor, it may not be feasible to use pre-cast or masonry block material for the construction due to legal, …
Modified
p. 18 → 21
• Expanded metal mesh is anchored to the stud with vendor supplied mesh anchors every 12 inches (305mm) and installed per the manufacturer’s requirements.
Removed
p. 19
Q 9 January 2015: Only card production-related activities shall take place within the HSA. Does this preclude the existence of test and non-production servers and HSMs from existing in the HSA? A Equipment that is purely associated with test activities is not allowed in the HSA. Test (non- production) keys and test (non-production) data cannot be used with production equipment. Cards used for testing that use production keys and/or data must be produced using production equipment.
3.3.1.d If these HSAs are within the same building, they must be contiguous.
3.3.1.d If these HSAs are within the same building, they must be contiguous.
Modified
p. 19 → 22
Q 8 December 2013: Are any methods of covering security control room windows allowed, other than those described in 3.3.2.2.q? A Yes. Other mechanisms may be used as long as they achieve the same result of preventing observation to inside the security control room to view the security equipment•e.g., CCTV images.
Q 13 December 2013 - Are any methods of covering security control room windows allowed, other than those described in 3.3.2.2.q? A Yes. Other mechanisms may be used as long as they achieve the same result of preventing observation to inside the security control room to view the security equipment•e.g., CCTV images.
Modified
p. 19 → 23
Q 10 December 2013
• Areas in production facilities where card products, components, or data are stored or processed are called high security areas. Section 3.3.3 states that these HSAs must be contiguous if they are within the same building. In some building designs these areas are non-contiguous and retrofitting is prohibitively expensive. Are there any other options? A Yes. HSAs in the same building that are not contiguous may exist provided they are treated physically and logically as separate facilities•i.e., …
• Areas in production facilities where card products, components, or data are stored or processed are called high security areas. Section 3.3.3 states that these HSAs must be contiguous if they are within the same building. In some building designs these areas are non-contiguous and retrofitting is prohibitively expensive. Are there any other options? A Yes. HSAs in the same building that are not contiguous may exist provided they are treated physically and logically as separate facilities•i.e., …
Q 16 December 2013
• Areas in production facilities where card products, components, or data are stored or processed are called high security areas. Section 3.3.3 states that these HSAs must be contiguous if they are within the same building. In some building designs these areas are non-contiguous and retrofitting is prohibitively expensive. Are there any other options? A Yes. HSAs in the same building that are not contiguous may exist provided they are treated physically and logically as separate facilities•i.e., …
• Areas in production facilities where card products, components, or data are stored or processed are called high security areas. Section 3.3.3 states that these HSAs must be contiguous if they are within the same building. In some building designs these areas are non-contiguous and retrofitting is prohibitively expensive. Are there any other options? A Yes. HSAs in the same building that are not contiguous may exist provided they are treated physically and logically as separate facilities•i.e., …
Modified
p. 19 → 23
Q 11 December 2013
• Does this requirement apply to chemical storage areas, cleaner cupboards, and other maintenance/supplies storage? A A space within the HSA may be defined as a cupboard or similar which does not require motion detection if it is not possible for an individual to walk into the space and no longer be visible.
• Does this requirement apply to chemical storage areas, cleaner cupboards, and other maintenance/supplies storage? A A space within the HSA may be defined as a cupboard or similar which does not require motion detection if it is not possible for an individual to walk into the space and no longer be visible.
Q 17 December 2013
• Does this requirement apply to chemical storage areas, cleaner cupboards, and other maintenance/supplies storage? A A space within the HSA may be defined as a cupboard or similar which does not require motion detection if it is not possible for an individual to walk into the space and no longer be visible.
• Does this requirement apply to chemical storage areas, cleaner cupboards, and other maintenance/supplies storage? A A space within the HSA may be defined as a cupboard or similar which does not require motion detection if it is not possible for an individual to walk into the space and no longer be visible.
Modified
p. 20 → 23
Q 12 March 2016 - Is it OK for a company to provide water stations with disposable cups or disposable bottles inside the HSA for hydration and/or medication purposes as long as the disposable cups or disposable bottles are discarded in the trash before exiting the HSA? A Yes if company provided. These must be brought in/out through the goods/tools trap 3.3.4.1i If the access-control server is not located in the security control room it must be located in a …
Q 18 March 2016 - Is it OK for a company to provide water stations with disposable cups or disposable bottles inside the HSA for hydration and/or medication purposes as long as the disposable cups or disposable bottles are discarded in the trash before exiting the HSA? A Yes, if company provided. These must be brought in/out through the goods/tools trap 3.3.4.1i If the access-control server is not located in the security control room it must be located in a …
Modified
p. 20 → 23
Q 13 January (update) 2015 - Is the Access Control Server located in the Security Control Room or in the Server Room? A The activities in the HSA are restricted to card production activities and therefore the access control server cannot be located in the HSA where the Server Room is required to be because for networked systems, only servers directly related to data preparation and personalization are allowed within the HSA.
Q 19 January (update) 2015 - Is the Access Control Server located in the Security Control Room or in the Server Room? A The activities in the HSA are restricted to card production activities and therefore the access control server cannot be located in the HSA where the Server Room is required to be because for networked systems, only servers directly related to data preparation and personalization are allowed within the HSA.
Modified
p. 20 → 24
Q 14 July 2013
• Requirement 3.3.4 specifies controls that must be applied to all rooms within the High Security Area (HSA), and Requirement 3.3.5 specifies the following as rooms that may exist within the HSA as:
• Requirement 3.3.4 specifies controls that must be applied to all rooms within the High Security Area (HSA), and Requirement 3.3.5 specifies the following as rooms that may exist within the HSA as:
Q 21 July 2013
• Requirement 3.3.4 specifies controls that must be applied to all rooms within the High Security Area (HSA), and Requirement 3.3.5 specifies the following as rooms that may exist within the HSA as: • Work in Progress (WIP) Storage Room
• Requirement 3.3.4 specifies controls that must be applied to all rooms within the High Security Area (HSA), and Requirement 3.3.5 specifies the following as rooms that may exist within the HSA as: • Work in Progress (WIP) Storage Room
Modified
p. 20 → 24
• Server Room & Key Management Room Do the controls specified apply to other rooms within the HSA? A Yes, they apply to all rooms in the HSA. Non-compliant rooms must be either closed off or reconfigured to no longer be separate rooms.
Modified
p. 20 → 24
Q 15 December 2013: Local regulations or other safety considerations may require the presence of fire doors in the HSA. Are there any special considerations? A Yes. If the HSA contains fire doors and these doors are normally closed or can be manually closed, these doors are subject to the same access controls as any other door that provides access to a room.
Q 22 December 2013 - Local regulations or other safety considerations may require the presence of fire doors in the HSA. Are there any special considerations? A Yes. If the HSA contains fire doors and these doors are normally closed or can be manually closed, these doors are subject to the same access controls as any other door that provides access to a room.
Modified
p. 21 → 24
Q 16 December 2013
• Separate rooms within the HSA must meet all of the requirements in
• Separate rooms within the HSA must meet all of the requirements in
Q 23 December 2013
• Separate rooms within the HSA must meet all of the requirements in
• Separate rooms within the HSA must meet all of the requirements in
Modified
p. 21 → 24
• Close off the room from accessibility to anyone with HSA access.
Modified
p. 21 → 24
• Reconfigure smaller rooms into a larger room meeting the requirements.
Modified
p. 21 → 24
• Convert non-compliant rooms into spaces within an HSA that are no longer fully enclosed
•e.g., by removing doors.
•e.g., by removing doors.
Modified
p. 21 → 24
Q 17 December 2013
• For purposes of 3.3.5, do elevators, stairwells, closets and glass- enclosed rooms (e.g., conference rooms or other room types) constitute a room? A If an elevator has a door, access to it must be controlled. Stairwells are not a room if they do not have doors. Closets would not be considered a room if a person could not physically enter. However, a storage room with a door is considered a room. Glass-enclosed rooms are also considered …
• For purposes of 3.3.5, do elevators, stairwells, closets and glass- enclosed rooms (e.g., conference rooms or other room types) constitute a room? A If an elevator has a door, access to it must be controlled. Stairwells are not a room if they do not have doors. Closets would not be considered a room if a person could not physically enter. However, a storage room with a door is considered a room. Glass-enclosed rooms are also considered …
Q 24 December 2013
• For purposes of 3.3.5, do elevators, stairwells, closets and glass- enclosed rooms (e.g., conference rooms or other room types) constitute a room? A If an elevator has a door, access to it must be controlled. Stairwells are not a room if they do not have doors. Closets would not be considered a room if a person could not physically enter. However, a storage room with a door is considered a room. Glass-enclosed rooms are also considered …
• For purposes of 3.3.5, do elevators, stairwells, closets and glass- enclosed rooms (e.g., conference rooms or other room types) constitute a room? A If an elevator has a door, access to it must be controlled. Stairwells are not a room if they do not have doors. Closets would not be considered a room if a person could not physically enter. However, a storage room with a door is considered a room. Glass-enclosed rooms are also considered …
Modified
p. 21 → 24
Q 18 October 2014 - If curtains or similar are used to segment the HSA in subareas, do those subareas constitute rooms for purposes of these requirements. A If visibility into the segmented area is not impaired from the general HSA area (for example: use of clear curtains), then the sub area does not constitute a room and therefore, any requirements pertaining to rooms do not apply for these subareas. When visibility is obstructed (for example: use of opaque curtains) …
Q 25 October 2014 - If curtains or similar are used to segment the HSA in subareas, do those subareas constitute rooms for purposes of these requirements. A If visibility into the segmented area is not impaired from the general HSA area (for example: use of clear curtains), then the sub area does not constitute a room and therefore, any requirements pertaining to rooms do not apply for these subareas. When visibility is obstructed (for example: use of opaque curtains) …
Modified
p. 21 → 25
Q 19 October 2014 - If the walls and/or door (s) of the room are glass such that the view is not restricted, does that constitute a room? A Yes it is a room. While glass allows visibility it still restricts access
Q 26 October 2014 - If the walls and/or door (s) of the room are glass such that the view is not restricted, does that constitute a room? A Yes, it is a room. While glass allows visibility it still restricts access.
Modified
p. 21 → 25
• Swinging or sliding glass doors that do not have any type of closure mechanism A Glass doors without locks and swinging or sliding doors are not acceptable. Clear plastic flaps hanging from the door or no door at all are the only viable options.
Modified
p. 21 → 25
Q 21 December (update) 2013
•What is the rationale for Requirement 3.3.5.b? A The intent is to prevent any single individual being unobserved while within any room within the HSA. This is not a new requirement and was in place under the prior individual payment brand requirements so there should be limited impact on card vendors previously held to payment brand criteria. Toilet rooms that are not fully enclosed and are accessible without opening the door (i.e., sufficient space exists above …
•What is the rationale for Requirement 3.3.5.b? A The intent is to prevent any single individual being unobserved while within any room within the HSA. This is not a new requirement and was in place under the prior individual payment brand requirements so there should be limited impact on card vendors previously held to payment brand criteria. Toilet rooms that are not fully enclosed and are accessible without opening the door (i.e., sufficient space exists above …
Q 28 October (update) 2016
•What is the rationale for Requirement 3.3.5.b? A The intent is to prevent any single individual being unobserved or restrict access while within any room within the HSA. This is not a new requirement and was in place under the prior individual payment brand requirements so there should be limited impact on card vendors previously held to payment brand criteria. Toilet rooms that are not fully enclosed and are accessible without opening the door (i.e., sufficient …
•What is the rationale for Requirement 3.3.5.b? A The intent is to prevent any single individual being unobserved or restrict access while within any room within the HSA. This is not a new requirement and was in place under the prior individual payment brand requirements so there should be limited impact on card vendors previously held to payment brand criteria. Toilet rooms that are not fully enclosed and are accessible without opening the door (i.e., sufficient …
Modified
p. 22 → 25
Q 22 October 2014 - In the Card Production Physical Security Requirements it states that card destruction must occur in a separate room within the HSA. Would the Vault be considered a separate room or does in need to be in a secured room within the Vault? A A dedicated room must be used for destruction. This room must be in the HSA and may optionally be a secured room within the vault. This room must meet all room requirements. …
Q 30 October 2014 - In the Card Production Physical Security Requirements it states that card destruction must occur in a separate room within the HSA. Would the Vault be considered a separate room or does in need to be in a secured room within the Vault? A A dedicated room must be used for destruction. This room must be in the HSA and may optionally be a secured room within the vault. This room must meet all room requirements. …
Modified
p. 22 → 26
Q 23 October 2014 - Sheet and card destruction must take place in a separate room within the HSA that is dedicated for destruction. Does this apply to other materials such as used tipping foil, holographic materials and signature panels? A Yes. 3.3.5.4 PIN Mailer Production Room 3.3.5.4 b Employees involved in personal identification number (PIN) printing and mailing processes must not monitor or be involved in the personalization, encoding, and embossing of the related cards.
Q 31 October 2014 - Sheet and card destruction must take place in a separate room within the HSA that is dedicated for destruction. Does this apply to other materials such as used tipping foil, holographic materials and signature panels? A Yes. 3.3.5.4 PIN Mailer Production Room 3.3.5.4 b Employees involved in personal identification number (PIN) printing and mailing processes must not monitor or be involved in the personalization, encoding, and embossing of the related cards. Individuals may perform other …
Modified
p. 22 → 26
Q 24 July 2014 - If PIN printing and mailing, and personalization, encoding and embossing take place in an open area, how can this requirement be met? A PIN printing must occur in a separate room except as delineated in PIN Printing and Packaging of Non-personalized Prepaid Cards. Documented procedures must exist that restrict personnel involved in PIN printing and mailing from being involved in the personalization, encoding and embossing of the related cards.
Q 32 July 2014 - If PIN printing and mailing, and personalization, encoding and embossing take place in an open area, how can this requirement be met? A PIN printing must occur in a separate room except as delineated in PIN Printing and Packaging of Non-personalized Prepaid Cards. Documented procedures must exist that restrict personnel involved in PIN printing and mailing from being involved in the personalization, encoding and embossing of the related cards.
Modified
p. 22 → 26
Q 25 March 2016 - Employees involved in personal identification number (PIN) printing and mailing processes must not monitor or be involved in the personalization, encoding, and embossing of the related cards. Does this mean that operators who only work in the Vault, Warehouse, Dispatch, or any other role located outside the HSA, can perform PIN printing / mailing services? A The intent is to prevent staff that personalize those specific cards from also having access to the PINs during …
Q 33 March (update) 2017 - Employees involved in personal identification number (PIN) printing and mailing processes must not monitor or be involved in the personalization, encoding, and embossing of the related cards. Does this mean that operators who only work in the Vault, Warehouse, Dispatch, or any other role located outside the HSA, can perform PIN printing / mailing services? A The intent is to prevent staff that personalize those specific cards from also having access to the PINs …
Modified
p. 23 → 27
3.3.5.5.c An internal CCTV camera must be installed to cover the access to this room and provide an overview of the room whenever there is activity within it. The camera must not have zoom or scanning functionality and must not be positioned in such a manner as to allow observation of keystroke entry or the monitoring of the screen.
Modified
p. 23 → 27
Q 26 October 2014 - Server processing and key management must be performed in a separate room within the personalization HSA. What is considered 'server processing'? A This applies to servers used for data preparation and personalization. It does not apply to DMZ based components.
Q 34 October 2014 - Server processing and key management must be performed in a separate room within the personalization HSA. What is considered 'server processing'? A This applies to servers used for data preparation and personalization. It does not apply to DMZ based components.
Modified
p. 24 → 28
• An outside wall of the building must not be used as a wall of the vault.
Modified
p. 24 → 28
• If the construction of the vault leaves a small (dead) space between the vault and the outside wall, this space must be constantly monitored for intrusion
•e.g., via motion sensors.
•e.g., via motion sensors.
Modified
p. 24 → 28
• No windows are permitted.
Modified
p. 24 → 28
• There must be no access to the vault except through the vault doors and gate configurations meeting these requirements. The vault must be protected with a sufficient number of intruder-detection devices that provide an early attack indication (e.g., seismic, vibration/shock, microphonic wire, microphone, etc.) on attempts to enter and also provide full coverage of the walls, ceiling, and floor.
Modified
p. 24 → 28
• The vault must be fitted with a main steel-reinforced door with a dual-locking mechanism (mechanical and/or logical
•e.g., mechanical combination and biometrics) that requires physical and simultaneous dual-control access. The access mechanism requires that access occurs under dual control and does not allow entry by a single individual
•i.e., it is not feasible for a single individual to use credentials belonging to someone else to simulate dual access.
•e.g., mechanical combination and biometrics) that requires physical and simultaneous dual-control access. The access mechanism requires that access occurs under dual control and does not allow entry by a single individual
•i.e., it is not feasible for a single individual to use credentials belonging to someone else to simulate dual access.
Modified
p. 24 → 28
Q 27 January 2015 - Is it permissible to have more than one entry/exit to the vault from the HSA if each door meets the strength requirement for a vault door and is alarmed and meets all other required controls for a vault door, including anti-passback, etc. A Yes.
Q 36 January 2015 - Is it permissible to have more than one entry/exit to the vault from the HSA if each door meets the strength requirement for a vault door and is alarmed and meets all other required controls for a vault door, including anti-passback, etc. A Yes.
Modified
p. 24 → 28
Q 28 January 2015 - Is it permissible to have an emergency exit from the vault to the HSA if the emergency door meets the strength requirement for a vault door, is alarmed and was not openable from outside? A Yes.
Q 37 January 2015 - Is it permissible to have an emergency exit from the vault to the HSA if the emergency door meets the strength requirement for a vault door, is alarmed and was not openable from outside? A Yes.
Modified
p. 24 → 28
Q 29 July 2015: Can security mesh be used for vault construction in lieu of reinforced concrete as equivalent to the Underwriters Laboratories (UL) Class 1 Burglary Certification Standard, which provides for at least 30 minutes of penetration resistance? A A) Security mesh is unacceptable unless direct evidence can be provided that it meets the UL 608 Standard for Burglary Resistant Vault Doors and Modular Panels Class 1 criteria. Other UL certifications, such as for fire resistance, are not acceptable …
Q 38 July 2015 - Can security mesh be used for vault construction in lieu of reinforced concrete as equivalent to the Underwriters Laboratories (UL) Class 1 Burglary Certification Standard, which provides for at least 30 minutes of penetration resistance? A A) Security mesh is unacceptable unless direct evidence can be provided that it meets the UL 608 Standard for Burglary Resistant Vault Doors and Modular Panels Class 1 criteria. Other UL certifications, such as for fire resistance, are not …
Modified
p. 24 → 30
3.4.3.2. System Administration
Modified
p. 24 → 30
Q 30 July 2014 - Can a company have a badge access system that services multiple buildings on a single premises and/or multiple buildings throughout the world as long as the system is on its own segregated/dedicated network and all system changes are made on-site within a PCI compliant/secure room? A For multiple buildings within the same facility, a single central location can administer all buildings. However, a central facility cannot administer multiple separate facilities. The badge access system must …
Q 43 July 2014 - Can a company have a badge access system that services multiple buildings on a single premises and/or multiple buildings throughout the world as long as the system is on its own segregated/dedicated network and all system changes are made on-site within a PCI compliant/secure room? A For multiple buildings within the same facility, a single central location can administer all buildings. However, a central facility cannot administer multiple separate facilities. The badge access system must …
Removed
p. 25
Good sheets Rejected sheets Set-up sheets Quality control sheets Unused core sheets
Modified
p. 25 → 31
Q 31 July 2014
• Backups must be kept for at least 90 days and must occur daily. Does each daily back up need to occur for at least 90 days and does the 90 days only pertain to backups? A Standard back-up policies using full/incremental - daily/weekly/monthly
• can be used. Both primary and back-up copies must be kept for a minimum of the most recent 90 days.
• Backups must be kept for at least 90 days and must occur daily. Does each daily back up need to occur for at least 90 days and does the 90 days only pertain to backups? A Standard back-up policies using full/incremental - daily/weekly/monthly
• can be used. Both primary and back-up copies must be kept for a minimum of the most recent 90 days.
Q 46 July 2014
• Backups must be kept for at least 90 days and must occur daily. Does each daily back up need to occur for at least 90 days and does the 90 days only pertain to backups? A Standard back-up policies using full/incremental - daily/weekly/monthly
• can be used. Both primary and back-up copies must be kept for a minimum of the most recent 90 days.
• Backups must be kept for at least 90 days and must occur daily. Does each daily back up need to occur for at least 90 days and does the 90 days only pertain to backups? A Standard back-up policies using full/incremental - daily/weekly/monthly
• can be used. Both primary and back-up copies must be kept for a minimum of the most recent 90 days.
Modified
p. 25 → 31
3.4.6.4.b The backup recording must be stored in a separate, secure location within the facility and must ensure segregation of duties between the users and administrators of the system. Backups may also be stored in other facilities via techniques such as disk mirroring, provided the storage is secure in accordance with these requirements.
Modified
p. 25 → 31
Q 32 December 2013
• Does the use of RAID technology meet the criteria for separate backup recordings? A No. RAID technology is a storage technique that divides and replicates data among multiple physical drive in order to provide reliability, availability, performance and capacity. It is not a mechanism for backing up data.
• Does the use of RAID technology meet the criteria for separate backup recordings? A No. RAID technology is a storage technique that divides and replicates data among multiple physical drive in order to provide reliability, availability, performance and capacity. It is not a mechanism for backing up data.
Q 47 December 2013
• Does the use of RAID technology meet the criteria for separate backup recordings? A No. RAID technology is a storage technique that divides and replicates data among multiple physical drive in order to provide reliability, availability, performance and capacity. It is not a mechanism for backing up data.
• Does the use of RAID technology meet the criteria for separate backup recordings? A No. RAID technology is a storage technique that divides and replicates data among multiple physical drive in order to provide reliability, availability, performance and capacity. It is not a mechanism for backing up data.
Modified
p. 25 → 32
Q 33 December 2013
• Does this requirement apply to core sheets used at the facility? A It applies only to production quality core sheets printed with the payment system brand or issuer design and not to blank sheets.
• Does this requirement apply to core sheets used at the facility? A It applies only to production quality core sheets printed with the payment system brand or issuer design and not to blank sheets.
Q 48 December 2013
• Does this requirement apply to core sheets used at the facility? A It applies only to production quality core sheets printed with the payment system brand or issuer design and not to blank sheets.
• Does this requirement apply to core sheets used at the facility? A It applies only to production quality core sheets printed with the payment system brand or issuer design and not to blank sheets.
Removed
p. 26
Description of the component or card product(s) being transferred Name and signature of the individual releasing the component or card product(s) Name and signature of the individual receiving the component or card product(s) Number of components or card products transferred Number of components used Number returned to vault or WIP storage Number rejected or damaged Number to be destroyed Date and time of transfer Name and signature of supervisor Signatures of persons inventorying components
Modified
p. 26 → 33
Q 34 December 2013
• Audit controls for manufacturing include tracking the number returned to the vault or WIP storage. Does this require that finished products that are already packed in containers or cartons prior to shipment be recounted before storage in the vault or WIP storage? A Finished products that have been previously counted in a controlled manner and sealed in tamper-evident packaging do not require recounting; however, they must still be part of the audit trail log.
• Audit controls for manufacturing include tracking the number returned to the vault or WIP storage. Does this require that finished products that are already packed in containers or cartons prior to shipment be recounted before storage in the vault or WIP storage? A Finished products that have been previously counted in a controlled manner and sealed in tamper-evident packaging do not require recounting; however, they must still be part of the audit trail log.
Q 50 December 2013
• Audit controls for manufacturing include tracking the number returned to the vault or WIP storage. Does this require that finished products that are already packed in containers or cartons prior to shipment be recounted before storage in the vault or WIP storage? A Finished products that have been previously counted in a controlled manner and sealed in tamper-evident packaging do not require recounting; however, they must still be part of the audit trail log.
• Audit controls for manufacturing include tracking the number returned to the vault or WIP storage. Does this require that finished products that are already packed in containers or cartons prior to shipment be recounted before storage in the vault or WIP storage? A Finished products that have been previously counted in a controlled manner and sealed in tamper-evident packaging do not require recounting; however, they must still be part of the audit trail log.
Modified
p. 26 → 33
Q 35 February 2016 - Must all partially used boxes be sealed? A Unsealed boxes are only permitted for stock that requires multiple pulls per day. Unsealed boxes must be in a centralized area within the vault. The counting process must be applied during the pull process and an inventory count under dual control must be performed for each unsealed box at the end of each shift.
Q 51 February 2016 - Must all partially used boxes be sealed? A Unsealed boxes are only permitted for stock that requires multiple pulls per day. Unsealed boxes must be in a centralized area within the vault. The counting process must be applied during the pull process and an inventory count under dual control must be performed for each unsealed box at the end of each shift.
Removed
p. 27
Number of mailers to be printed Number of mailers actually printed Wasted mailers that have been printed Number of mailers transferred to the mailing area/room Operator name and signature Supervisor’s or auditors name and signature
Modified
p. 27 → 34
Q 36 December 2013
• What happens if a supervisor or auditor is not available to sign off on the various required counts? A For purposes of this requirement, the terms “operator,” “supervisor,” and “auditor” do not mean a formal job title, but rather define a function.Specifically supervisor/auditor refers to the function of the individual who verifies the count, while operator refers to the individual who conducts the count.
• What happens if a supervisor or auditor is not available to sign off on the various required counts? A For purposes of this requirement, the terms “operator,” “supervisor,” and “auditor” do not mean a formal job title, but rather define a function.
Q 52 December 2013
• What happens if a supervisor or auditor is not available to sign off on the various required counts? A For purposes of this requirement, the terms “operator,” “supervisor,” and “auditor” do not mean a formal job title, but rather define a function. Specifically, supervisor/auditor refers to the function of the individual who verifies the count, while operator refers to the individual who conducts the count.
• What happens if a supervisor or auditor is not available to sign off on the various required counts? A For purposes of this requirement, the terms “operator,” “supervisor,” and “auditor” do not mean a formal job title, but rather define a function. Specifically, supervisor/auditor refers to the function of the individual who verifies the count, while operator refers to the individual who conducts the count.
Modified
p. 27 → 34
Q 37 October (update) 2014
• Many facilities use portable/mobile shredding equipment managed by third-party service providers. How is this accommodated to meet 4.8.2.a? A The HSA includes the loading bay. The used foil can be destroyed there using portable/mobile equipment provided any access points (e.g., doors) from outside the HSA are closed and properly secured. This can also be applied to other secure materials that require destruction, such as scrap cards, return mail cards, and vault destroy requests.
• Many facilities use portable/mobile shredding equipment managed by third-party service providers. How is this accommodated to meet 4.8.2.a? A The HSA includes the loading bay. The used foil can be destroyed there using portable/mobile equipment provided any access points (e.g., doors) from outside the HSA are closed and properly secured. This can also be applied to other secure materials that require destruction, such as scrap cards, return mail cards, and vault destroy requests.
Q 53 October (update) 2014
• Many facilities use portable/mobile shredding equipment managed by third-party service providers. How is this accommodated to meet 4.8.2.a? A The HSA includes the loading bay. The used foil can be destroyed there using portable/mobile equipment provided any access points (e.g., doors) from outside the HSA are closed and properly secured. This can also be applied to other secure materials that require destruction, such as scrap cards, return mail cards, and vault destroy requests.
• Many facilities use portable/mobile shredding equipment managed by third-party service providers. How is this accommodated to meet 4.8.2.a? A The HSA includes the loading bay. The used foil can be destroyed there using portable/mobile equipment provided any access points (e.g., doors) from outside the HSA are closed and properly secured. This can also be applied to other secure materials that require destruction, such as scrap cards, return mail cards, and vault destroy requests.
Modified
p. 27 → 34
Q 38 January 2015 - What materials are required to be destroyed in the destruction room? A Remnants/residues of holograms from a post splitting process, signature panels and any materials required to be stored in the vault.
Q 54 January 2015 - What materials are required to be destroyed in the destruction room? A Remnants/residues of holograms from a post splitting process, signature panels and any materials required to be stored in the vault.
Modified
p. 27 → 34
Q 39 July (update) 2014
• How is this requirement applied? A Payment system proprietary typefaces within Indent-printing modules cannot be used for other purposes than payment cards. Proprietary indent printing characters are destroyed at the end of usage.
• How is this requirement applied? A Payment system proprietary typefaces within Indent-printing modules cannot be used for other purposes than payment cards. Proprietary indent printing characters are destroyed at the end of usage.
Q 55 July (update) 2014
• How is this requirement applied? A Payment system proprietary typefaces within Indent-printing modules cannot be used for other purposes than payment cards. Proprietary indent printing characters are destroyed at the end of usage.
• How is this requirement applied? A Payment system proprietary typefaces within Indent-printing modules cannot be used for other purposes than payment cards. Proprietary indent printing characters are destroyed at the end of usage.
Modified
p. 28 → 35
• Any other sensitive card component material or courier material related to any phase of the card production and personalization process.
Modified
p. 28 → 35
• Destruction of chips, modules, or chip cards must ensure that the chip itself is destroyed.
Modified
p. 28 → 35
Q 40 July 2014 - 4.10 requires that materials must be destroyed on a batch basis. Does this mean materials must be destroyed at the conclusion of each job? A No, multiple jobs can be grouped together to form a batch.
Q 56 July 2014 - 4.10 requires that materials must be destroyed on a batch basis. Does this mean materials must be destroyed at the conclusion of each job? A No, multiple jobs can be grouped together to form a batch.
Modified
p. 28 → 36
Q 41 October 2014 - The acceptable methods of shipping personalized cards are:
Q 57 October 2014 - The acceptable methods of shipping personalized cards are:
Modified
p. 28 → 36
• A GPS tracking device is used and monitored during transport from within the security control room.
Modified
p. 28 → 36
• The contents are secured with tamper evident straps and checked upon delivery.
Modified
p. 28 → 36
• Two persons are in the vehicle equipped with a device to communicate with the security control room.