FAQ #1139 Diff

Any cardholder data that is stored, processed, or transmitted must be protected in accordance with PCI DSS. If faxes or emails are sent or received via modem over a traditional analoguePSTN phone line, these are not considered to be traversing a public network. On the other hand, if a fax or email is sent or received via the internet, they areInternet, it is traversing a public network and these transmissions must be encrypted per PCI DSS requirements 4.1 and 4.2Requirement 4.1. Any systems —“ such as fax or email servers —servers or workstations “ that the cardholder data passes through must be secured according to PCI DSS. Also, any cardholder data on the fax or email that is electronically stored must comply with PCI DSS requirementRequirement 3.4 to render the cardholder data unreadable. If the fax system is combined with an email system (for example, via a fax-to-email gateway), the emails would also be subject to Requirement 4.2. (Refer to FAQ #1085 Can unencrypted PANs be sent over e-mail, instant messaging, SMS, or chat?)

In addition, requirementRequirement 3.2 prohibits storage after authorization of sensitive authentication data (magnetic stripe, CAV2, CVC2, CVV2, CID and PIN block data). To ensure that prohibited data is not stored iffull track, card verification codes/values and PIN block data) after authorization. If sensitive authentication data is received on a fax (for faxes and emails,fax transmissions this would only be the CAV2, CVC2, CVV2, or CID3- or 4- digit card verification codes/values printed on the front or back of payment cards), the data should be blacked-out or removed prior to retaining the fax in paper form, and the original fax transmission (via email, etc.) should be securely deleted from the system in a manner which ensures the data is non-recoverable. Entities should also protect paper documents that contain cardholder data in accordance with PCI DSS Requirements 9.5 through 9.8.
(Note: PCI DSS Requirement numbers refer to PCI DSS version 3)